Shipping & Returns


Trial Placement Program 

Condition at time of Delivery
If your Hoytt Dobe, upon arrival by air carrier is not in excellent health contact the Hoytts immediately and then have the Dobe examined by a licensed veterinarian. Have the vet issue a written statement and then fax this statement to the Hoytts. Instructions regarding the Dobe's return will be issued back by Fax, e-mail or one of the Express Services including permission to return the Dobe shipping collect. The Hoytts will, in turn, also pay for the replacement Dobe's airfare to you.

Condition at time of personal pick up

If your Hoytt Dobe is not in excellent health or you feel for any reason you are not totally satisfied with the selected Hoytt Dobe, the Hoytts will reselect adjusting selection based on the reason the presented Hoytt Dobe was turned down. Should you choose, the Hoytts will then arrange to have the replacement Dobe delivered by a mode chosen by the Hoytts at their expense.

Part One-Trial 90 day Placement bonus

This offer begins the first day of placement and ends on the 90th day of ownership allowing you perhaps 10 weeks longer then it actually takes to feel like this kid is on its way to become the best friend you ever 'bought'. Should you find the Hoytt Dobe not fitting in we will take the Dobe back and reselect at our expense adjusting in selection for the variables that were possibility missed during selection or training when training had been part of the placed Dobes profile*. Or at owner expense add training that was not part of the original program if this is what the owner feels is necessary for them to keep their Hoytt Dobe.

Part two - Trial 90 day Placement Bonus

We are also ready to handle the relocation from one owner to another when a Hoytt Dobe cannot be kept by the purchaser simply because the owner decides they were not ready to become parents to a canine or something came up after placement that was not counted on making continued ownership at the time an impossibility. On the Dobes returned a credit good for thirty-six months based on 80% of the original price paid to the House of Hoytt will be issued, good only toward the next purchase of a Hoytt Dobe once the complication that may have caused the return the Dobe has been eliminated*.

Part three - Trial 90 day Placement Bonus

Selling the Dobe for the owner while being cared for at the kennel...The resale of a Dobe returned can take a few weeks or months after its return since it now regretfully is pre-owned actually a 'used' canine, not the fresh mind the buyer received initially but if the Hoytt Dobe is returned in the excellent condition it left us and no surgeries had been necessary, upon sale of the returned Dobe a payment equal to 50% of what was paid to House of Hoytt originally will be returned to the returned dogs owner however special services that were added specifically for that owner are not part of the refund since these services are usually only useful to the original purchaser*.

After trial placement

Throughout the life of the Dobe should the owner simply wish to resell the dog rather then have the kennel re-home it and the present owner can keep it in residence while the search is underway for a new owner we will introduce the dog on our web site with an outline the seller presents to us as well as photos and forward to those interested to the owners contact email address and phone number.

*NOTE: Since the House of Hoytt will not be responsible for care and/or training during this period meaning the Dobe remains with its owner  there will be no charge by the kennel to the seller for this service and the seller can set the price.



Client Investment Assurance Program

(Link Below)

Client Investment Assurance Program

 • From the First Day of Arrival to the end of life• 



Returns Policy Physical Products

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Call Us at 865-397-9887 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.